Standard Delivery

• Domestic Orders: 5-7 business days

• International Orders: 10-14 business days

• Orders are processed within 24 hours of purchase

• Tracking information provided via email

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Shipping Costs

• Free Shipping: Orders of 3 or more pairs of socks.

• Standard Shipping: Free

• International Shipping: Free

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Order Tracking

• Real-time tracking available for all orders

• Tracking number sent to your email upon shipment

• Monitor your package status 24/7

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Delivery Address

• Delivery to residential and business addresses available

• Some remote areas may require additional delivery time

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Lost or Damaged Packages

• We guarantee safe delivery

• Report issues within 48 hours of delivery

• Full refund or replacement provided for damaged/lost items

• Free reshipment at our expense

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Holiday & Weekend Delivery

• Orders placed on weekends are processed on Monday morning

• Holiday delivery times may vary

• Check our holiday schedule before ordering

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Return Shipping

• Free returns within 30 days of delivery

• Prepaid return labels included in the package

• Refund processed within 5-7 business days after return receipt

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Need Help? Contact our customer service team at 

b.motion@yui-e.co.jp

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